Privacy Policy

This policy explains what personal information Scalp Queen collects, why we collect it, and the rights you have over it. It applies in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Scalp Queen is a Scalp Micropigmentation (SMP) practice run by Tanya Aleksyeyeva in Dagenham, East London. For the purposes of UK data protection law, Scalp Queen is the "data controller" of the personal information described in this policy.

How to contact us

Scalp Queen — Tanya Aleksyeyeva
7 Morel Mews, Dagenham, RM8 1BW, Essex, UK
Email: tata10082@gmail.com
Phone: +44 7753 607105
Website: scalpqueen.uk

2. What personal information we may collect

Your name
Your phone number
Your email address
Information you choose to share through our contact or consultation form (for example, the area you would like help with and any message you write)
Information you share when requesting the free SMP guide
Messages or enquiries you send us by form, email, WhatsApp or social media
Basic technical information where applicable, such as your cookie and consent preferences stored on your device

We only collect what we need to respond to you and provide the services you ask about. Please do not send sensitive health information through the website form — you can share anything relevant directly during your private consultation.

3. Why we collect personal information

To respond to your enquiries
To arrange and manage consultations and appointments
To provide the information you have requested, including the free SMP guide
To communicate with you about the services you have asked about
To manage our relationship with you as a client
To understand how our website is used and improve it
For marketing only where it is legally permitted, or where you have given appropriate consent

4. Legal bases for processing

In plain English, we may use your personal information where:

it is necessary to respond to your request, or to take steps before providing you with a service (for example, preparing your consultation);
it is necessary for our legitimate business interests, in a way that is fair to you and does not override your rights;
you have given consent, where consent is required (for example for marketing communications or non-essential cookies);
we are required to do so by law.

5. Marketing communications

We will only send marketing emails, text messages or similar electronic communications where it is legally permitted, or where you have agreed to receive them.

You can withdraw your consent or opt out of marketing at any time — just reply to any message asking to opt out, or email us at tata10082@gmail.com. Withdrawing marketing consent does not affect service-related communications that you have requested from us, such as replies to your enquiries or appointment confirmations.

6. Cookies and tracking

Our use of cookies is described separately in our Cookie Policy. You can review or change your cookie preferences at any time using the Cookie Settings link in the website footer. At present this website does not run analytics or advertising tracking.

7. How personal information is stored and protected

We keep personal information securely and take reasonable technical and organisational steps to protect it. Access is limited to Tanya and any trusted service providers who need it to run the website and communications. We never ask for sensitive information through the website form.

8. How long information is retained

We keep personal information only for as long as reasonably necessary for the purposes it was collected for, and to meet any legal or accounting obligations. After that, it is deleted or anonymised.

9. Sharing personal information

We do not sell your personal information, and we do not share it for other companies' marketing. We only share it with service providers where this is necessary to operate the website, communications or our business — for example, the system that delivers our consultation form enquiries to us. Any provider we use is expected to handle your information with appropriate safeguards. Where we are legally required to share information, for example with authorities, we will do so.

10. International transfers

Our website infrastructure and some of our service providers may process information outside the UK. Where that happens, we rely on appropriate safeguards to make sure your information is protected to a standard equivalent to UK data protection law.

11. Your rights under UK data protection law

You have the right to:

access the personal information we hold about you
have incorrect information corrected
ask us to delete your information
ask us to restrict how we use your information
object to how we use your information
receive a copy of your information in a portable format, where applicable
withdraw consent you have previously given, at any time

12. How to exercise your privacy rights

To use any of these rights, simply email us at tata10082@gmail.com or write to us at 7 Morel Mews, Dagenham, RM8 1BW, Essex, UK. We may need to confirm your identity before releasing information, and we will respond as soon as we reasonably can.

13. Right to complain

If you are unhappy with how we handle your personal information, please contact us first so we can try to put things right. You also have the right to complain to the UK Information Commissioner's Office (ICO), the independent regulator for data protection: ico.org.uk.

14. Changes to this Privacy Policy

We may update this policy from time to time, for example if the way we use your information changes. The latest version will always be published on this page.

15. Last updated

This Privacy Policy was last updated on 18 September 2026.